Delivery Guide
Most tile orders are delivered on a pallet using a large delivery vehicle. Please make sure there is suitable kerbside access for the delivery.
We usually arrange and confirm a delivery date with you to make sure someone is available to receive the order, as a signature is required upon delivery.
If your property has soft ground, gravel, a steep or sloping road, narrow access, restricted turning space, or is unsuitable for an 18-tonne lorry, please inform us before delivery so we can arrange a suitable delivery option.
After delivery, please unpack and check your tiles as soon as possible. Any damaged tiles must be reported to us within 24 hours of delivery, preferably with clear photographs of the damaged tiles and packaging.