Returns & Refunds

If you change your mind, please contact our customer services team within 14 working days of delivery to arrange a return.

Returns are accepted for full orders only. Products must be unused, undamaged and in their original unopened packaging and in the same condition as supplied. We cannot accept part orders or leftover/unwanted boxes.

A 50% restocking charge applies. Customers are responsible for return delivery costs, and refunds are processed after the goods have been received and inspected.

Damages or shortages must be reported within 24 hours of delivery, with photos of the affected products, so we can review your request as quickly as possible.

Sale, discounted, end-of-line, special-order and installed products, as well as adhesives, grouts and sealants, cannot be returned. This does not affect your statutory rights.

We generally accept returns on full, unopened orders only, subject to our returns policy and approval. Please contact us before sending anything back.

Unfortunately, we do not accept returns of spare or part orders. We recommend keeping a few extras for future repairs or replacements, specifically now, when a tile life is very short, it might be discontinued very shortly after you made the purchase. We keep this policy in place to avoid mixed batch issues, where we end up having tiles which will be slightly different in size and colour even if these come from the same factory and which therefore can not be used for future sales.