Unpacking Your Order

Helpful unpacking guidance for your delivery

If you’re unpacking your order, please check the cardboard box carefully and remove all packaging materials before using your items. Keep your delivery note handy so you can confirm your order details as you go.

We recommend inspecting your items on the delivery day, to make sure everything is in good condition. If anything looks incorrect or damaged, our customer service team can help.

For further support with unpacking your order, please contact customer service and have your delivery note ready.

If your pallet or tiles arrive damaged, please notify us within 24 hours of delivery with clear photos so we can assist you promptly with no delays or issues.

Yes — please check your delivery as soon as possible. Every single pack of tiles has to be inspected and any damage has to be reported within 24 hours of delivery so we could make a claim and proceed with a replacement.